MAKRO AND DSV Terrible service

I have had the most horrible experience doing online shopping with Makro

I bought some items online and Its been over a month and I still have not received them. (MAK***)

I bought separate items on the same day and a week later I got them but not this order, At first they told me that the order was received by me but I had not signed receipt or had the physical items, The call centre (Lincoln Vermeulen) told me that they would investigate and get back to me in a days time and fast forward to two weeks later I still didnt have my items, i was then told that my goods were at the DSV Courier warehouse Ref(X025S***9) and I spoke to Mary Mmatli on 20/12/2019 to find out where my package was after i had been told by DSV that thye would investigate where my package was...23/12/2019 I spoke to Itumeleng from DSV where my package was and still no response and a whole lot of stories about a package thats been in their warehouse for over long period.

My invoice has been dated for the 06/12/2019 and the products were bought on Black Friday in November