1 reviews | Active since May 2019
Makro and DSV Refund
I ordered a parcel from Makro on the 06/12/18 to be delivered to the Barry Hertzog DSV locker. On the 13th of December I received an SMS that my order would be delivered before 17:00 that day. On the 14th I went to collect my order, only to find I had not received a PIN code to open the locker. I phoned the DSV offices and was told that the locker was broken and I would be contacted when it was fixed. By the 19th of December I had still not heard from DSV and tried to call my local office. I was put on hold for 11 minutes before I eventually had to end the call. I sent an email to ********** on the 19th of December to discuss the issue and only received a response on the 8th of January. I was told by DSV on the 29th of January that they would contact Makro to assist with the refund. I did not get a response from either DSV or Makro until I emailed Makro on the 24th of February. Makro rep**** on the 25th of February stating "As you have advised that you would like a refund, I will liaise with the store to make it happen, and I will let you know once it has been added on our system pending approval from the finance team." I have had to email Makro twice since the 25th of February, my first email was ignored and my second received a reply this morning but still with no resolution. I have waited five months for a refund which is simply unacceptable!
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced from our online department. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Again, we do apologize for the customer service or lack thereof.
Regards,
Makro Hellopeter Team
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced from our online department. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Again, we do apologize for the customer service or lack thereof.
Regards,
Makro Hellopeter Team
Once again I am appalled at your lack of customer service.
Your team was quick to reply to my Hello Peter Review yet I have not received any personal communication from your team regarding my refund and my last email has been ignored.
At this point you will not be able to retain me as a customer.
I will be taking this matter to the Consumer Protection Commission as I am unwilling to wait any longer for my refund.
Once again I am appalled at your lack of customer service.
Your team was quick to reply to my Hello Peter Review yet I have not received any personal communication from your team regarding my refund and my last email has been ignored.
At this point you will not be able to retain me as a customer.
I will be taking this matter to the Consumer Protection Commission as I am unwilling to wait any longer for my refund.
This is completely unacceptable.
This is completely unacceptable.