Makro and Defy ******* service

DEFY AND MAKRO CENTURION … your after sales service is shocking, non existent… a repair reported to Makro Centurion on 10 December, early afternoon to date is still not sorted. Between Makro and Defy, each one blaming the other for delays , I have called, emailed, been told I will receive a call back to let me know the outcome … nobody bothers to call me back … I receive “apologies for the delay”emails from Makro Centurion … Defy escalate every query on the spare part since reporting it… nothing is done, the technician is just as useless . Oh my goodness .. I will never buy another Defy product nor will I buy from Makro again!