MK
Morris K
1 reviews | Active since Aug 2018
20 Nov 2019, 13:26
Makro and Defy Fridge problems
I bought a DEFY fridge in 2016 that came with a 5 year warranty. The gas started leaking in January 2017 (could smell it) from the cylinder and I reported the matter. Technicians came out to fix it. In 2019 the fridge was no longer getting cold so I called Makro assist. Technicians were sent out and they re-gassed it however it is still not working.
I've tried to call the Defy technicians and they do not answer. I logged another call with Makro and told the matter was escalated but still no call from either Makro or Deft. I'm approaching a month without a fridge now.
The Makro reference number is: 345098
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
20 Nov 2019, 17:31Good day Morris,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Hellopeter Team
Makro's reply20 Nov 2019, 17:31
Official
Good day Morris,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Hellopeter Team
MK
Morris K's updateReviewer Update
22 Nov 2019, 14:22Good day
I still have not received a call yet and it is approaching 48hrs.
C''mon Guys...you can do better than this.
M
I still have not received a call yet and it is approaching 48hrs.
C''mon Guys...you can do better than this.
M
MK
Morris K's update22 Nov 2019, 14:22
Reviewer Update
Good day
I still have not received a call yet and it is approaching 48hrs.
C''mon Guys...you can do better than this.
M
I still have not received a call yet and it is approaching 48hrs.
C''mon Guys...you can do better than this.
M
MK
Morris K's updateReviewer Update
26 Nov 2019, 16:34Good day
The Defy technicians came over the weekend to have a look at the Fridge. After measuring the gas they replaced the refrigeration compressor and the fridge began getting cold again.
The joy was short lived because the fridge was not working again by Sunday evening.
Called the Makro helpline today. I was told that someone would contact me but I doubt it. I would have thought that the parent company Massmart/Walmart would have brought improved customer service but dololo.
M
The Defy technicians came over the weekend to have a look at the Fridge. After measuring the gas they replaced the refrigeration compressor and the fridge began getting cold again.
The joy was short lived because the fridge was not working again by Sunday evening.
Called the Makro helpline today. I was told that someone would contact me but I doubt it. I would have thought that the parent company Massmart/Walmart would have brought improved customer service but dololo.
M
MK
Morris K's update26 Nov 2019, 16:34
Reviewer Update
Good day
The Defy technicians came over the weekend to have a look at the Fridge. After measuring the gas they replaced the refrigeration compressor and the fridge began getting cold again.
The joy was short lived because the fridge was not working again by Sunday evening.
Called the Makro helpline today. I was told that someone would contact me but I doubt it. I would have thought that the parent company Massmart/Walmart would have brought improved customer service but dololo.
M
The Defy technicians came over the weekend to have a look at the Fridge. After measuring the gas they replaced the refrigeration compressor and the fridge began getting cold again.
The joy was short lived because the fridge was not working again by Sunday evening.
Called the Makro helpline today. I was told that someone would contact me but I doubt it. I would have thought that the parent company Massmart/Walmart would have brought improved customer service but dololo.
M