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Londiwe H

1 reviews | Active since Aug 2026

21 Aug 2026, 10:58

Makro Amanzimtoti - Sold damaged demo as new for R7,999 - Faulty within 30 mins at home - Ref 39JUB

I bought a Samsung 70" TV from Makro Amanzimtoti on 25/07/2026, Invoice OF120RR726, MDN No. 25/46488, Return ***, for R7,999.00.

At purchase I was told it was a demo/display unit. Despite being a demo, I was charged the FULL brand new retail price of R7,999.00. My tax invoice does not show any demo discount, red ticket or reduced price.

In store they only plugged it on quickly to show blue light / power on, they did not play a real movie or picture. On a bright blue screen in a bright shop, the damage was not visible.

My dad who helped me collect noticed the box packaging was slightly damaged / dented right on the side where the crack now shows on the TV. We thought it was just the box.

Within less than 30 minutes of getting to my home in Umlazi, on the very first full setup with a normal picture/movie, the damage showed clearly - top left corner has pressure/crack marks, vertical coloured RGB lines and a large black dead block with distorted picture. Photos attached. TV has less than 30 minutes total usage, never wall mounted, never dropped.

It is clear to me this demo unit was already damaged in store / during handling in store and should have been checked before sale, and should never have been sold at full new price of R7,999.

I have reported to Makro Amanzimtoti and to ***with Ref 39JUB and kept all original packaging, but I am getting no resolution.

I request an urgent replacement with a new sealed unit or a full refund of R7,999 in terms of the Consumer Protection Act. A demo, even if disclosed, must be in good working order.

Please help.

0
Replies (3)
Makro
Makro's reply21 Aug 2026, 11:08
Official
Hi  Londiwe, 

I'm sorry for the experience you've had and for the service received. 

I can certainly understand your frustrations.

I will follow up on this for you, and we will keep you updated. 

Kind regards,
The Massmart team
Makro
Makro's reply21 Aug 2026, 11:14
Official
Hi, your query has been escalated. 
LH
Londiwe H's update20 Sept 2026, 12:44
Reviewer Update
FORMAL ESCALATION – DAMAGED TV / REQUEST FOR WRITTEN ASSESSMENT Subject: FORMAL ESCALATION – DAMAGED SAMSUNG 70” TV – REQUEST FOR ASSESSMENT REPORT AND REMEDY Dear Makro Customer Care, I am formally escalating my complaint regarding my Samsung 70” Crystal UHD 4K Smart TV, Model UA70U8000FKXXA, purchased from Makro Amanzimtoti on 25 July 2026 for R7,999.00. The television was delivered to me with a damaged screen. I discovered the damage approximately 25 minutes after delivery and reported the matter. Makro subsequently arranged for an assessor to inspect the television. However, I have been informed that Makro is still refusing to take the television back. I respectfully request that Makro provide me with the following in writing: 1. A copy of the assessor’s complete written report; 2. The specific reason why Makro is refusing to accept the return; 3. Confirmation of whether Makro alleges that the screen damage was caused by me after delivery; 4. If such an allegation is being made, the evidence re**** upon to reach that conclusion; and 5. Makro’s proposed remedy and the policy/legislative basis for refusing my requested remedy. I wish to place on record that I did not repair, alter or tamper with the television. The damage was identified shortly after delivery. I am requesting that this matter be resolved in accordance with my rights under the Consumer Protection Act 68 of 2008, including the provisions relating to defective goods and the imp**** six-month warranty. I am requesting a replacement of the television or a refund of the R7,999.00 purchase price. Please treat this as a formal escalation and provide me with a written response and complaint reference number. If Makro maintains its refusal, please provide the refusal and reasons in writing so that I can refer the matter to the appropriate consumer dispute-resolution authorities. Yours faithfully, Londiwe Hlongwa Contact: __________ *** Makro Delivery Note: ***8 Product: Samsung UA70U8000FKXXA