JR
Johan R

1 reviews | Active since Mar 2014

14 Jun 2022, 12:55

Makro Amanzimtoti no interest in customer service

Bought a Playstation controller on 5/12/21 at Makro Amanzimtoti. Took the controller back today as it is not working anymore. Only to get told that the warranty expired on the 6th of June....so I am a few days late. Went into the shop and bought a new controller, asked about the warranty and was told 12 months, then 6 months so not sure what it is. Am I going to be sorry I bought a controller from Makro again in 6 months? Most probably if this is how they treat regular customers...did not look at the controller just said sorry out of warranty.

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Replies (1)
JR
Johan R's update17 Jun 2022, 18:30
Reviewer Update
Makro Customer Service contacted me on Tuesday. They assured me that a Manager from Makro Amanzimtoti will contact me and sort out my problem. Today is Friday...Maybe just take my business somewhere else. Sad service.