Makro Amanzimtoti Bad Service

Hi on the 18th of Jan i bought a ACER I5 NOTE BOOK @Makro Amanzimtoti, and on the next sunday morning i tried switching it on did not come on and i couldnt do the reboot as the batrrey is built on to the notebook, on tuesday the 28th i packed it up and sent it back to the store, where they told me they will ship it up to their assessment centre in JHB and it shouldnt take more then 10 working days for them to resolve the issue, today is the 18th of Feb ive been to the shop on a numbee of occasions and mind you i stay in Umkomaas exactly 27km from the outlet, i have called their customet care numbers with morr then R100 worth of talktime and still there is no response ive spoken to a number of their repair consultants including their supervisor Brenda Usher and Pas Naidoo and till this day theres no conclusive response as to how we will resolve this instead the number of working days i should wait keeps increasing to say the list, i bought the machine with intentions of using it for my online coding classes which began on the 7th of Feb im falling far behind and i have paid for this cause and the notebool which i dont have with me