Makro Alberton - worst service ever

When will corporates realize that selling products are not about the asset but also about the service delivered during the process. My experience with Makro Alberton has been one of the worst I have ever had. Bought a Defy Fridge for my mom at this store on Monday - they were very fast to get the fridge sold but then things fell apart. After numerous attempts to get hold of deliveries through nonfunctional switchboard, was told that delivery would be Wednesday. The driver was excellent in communicating and arrived as stated time. However, fridge was faulty and now had to get this exchanged - back to no one answering and using various ways to get hold of staff at this store did also not work. Had to go back to the store and got commitment that the fridge would be delivered on Friday. Nothing arrived and again after numerous attempts have been told that this will now be delivered on Saterday. Makro Alberton you will never see me again!