1 reviews | Active since Feb 2017
Makro Alberton - Poor Service Delivery
<p>Makro Alberton. Purchased a fridge + Makrosure Extended Warranty Policy on Sunday 05 Feb 2017. At home we removed the packaging and the unit was scratched. Try to contact the manufacturer (AEG) the telephone number is invalid, send an online complaint to date no reply. Phoned Makro Alberton yesterday morning, spoke to Vusi who promised to get back to me by 14:00 the same day and still no reply.</p> <p> </p>
Thank you for contacting us regarding the Fridge you purchased. We appreciate the time taken by you to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards. We take reports such as yours seriously.
I believe our large appliances Sales Manager (Pilisiwe Manana) has been in contact with you a collection and exchange will be done at the time convenient to you.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa
Thank you for contacting us regarding the Fridge you purchased. We appreciate the time taken by you to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards. We take reports such as yours seriously.
I believe our large appliances Sales Manager (Pilisiwe Manana) has been in contact with you a collection and exchange will be done at the time convenient to you.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa