MAKRO Alberton online shopping service sucks.

I'm really disappointed at the service of MAKRO especially the Alberton branch. I placed an order on line for collection three weeks ago, due to unforseen circumstances was unable to collect my order at Alberton I then called to make alternative arrangements to collect at crown mines since it was gonna be close to me during the time and all seemed well and was told to arrange with crown mines branch to check if they have the product and luckly they had. I spoke to an aunty by online department at crown Ines who then said I can come the next day to collect. I went to crown mines to my surprise the order was not ready due to Alberton not coming to the party apparently they are not responding on email even calls.. That's what I was told and had to wait hours at crown mines in their cold store room. I requested to live as I was freezing and the aunty promised to get it delivered since its their inconvenience. I waited till today while and when I follow up with crown mines I'm told Alberton does not want to release the order. I really do not understand why a customer must be in the middle of their internal affairs. It's been three now and no one is calling from Alberton Atleast to provide feedback or Atleast an update as to what's happening. A lady by the name of Rochen from crown mines is trying to assist but still Alberton is not responding on email worse part I'm copied as a customer. The rudeness of all this is so unbelievable, Alberton just does not show any concern about this. I'm really not happy and want my order to be delivered within 2 days or my money back.