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XM
Xolani M

1 reviews | Active since Dec 2015

19 May 2020, 08:45

Makro Alberton incompetence

Last week (8 days ago) I received good news of my order being moved from non-essential item to essential item, only for the order to still not be delivered. The order has been packed and it is waiting to be delivered, from history when my orders have been packed and awaiting deliver, they are usually delivered the next day but now it's been more than a week.

On Friday last week I called the customer care and the lady promised to follow up and give me a call to update me, I still have not received her call. Yesterday I call in again, another lady promised to come back to me but still nothing.

0
Replies (4)
Makro
Makro's reply19 May 2020, 10:43
Official
Good day Xolani,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

XM
Xolani M's update20 May 2020, 07:38
Reviewer Update
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XM
Xolani M's update21 May 2020, 11:49
Reviewer Update
So yesterday I got a call from a guy who claims to be Makro Alberton Store Manager and he apologies for the delay and blames the pandemic for his shortcomings which I understood. However, just after calling me, I check my order on the Makro online platform, to my surprise the status has changed to delivered but I still have not got it. The guy only promised me that he had handed the item over to Dawn Wing and they will deliver it the next day which is today. I just got off the call with Dawn Wing to ask them about my parcel and they tell me they have not received it yet from Makro. I DO NOT TAKE BEING **** TO VERY LIGHTLY!!!!
XM
Xolani M's update21 May 2020, 17:02
Reviewer Update
Finally got my TV delivered, the Gerald guy who claimed to be the Store Manager actually kept his word. That's quite impressive, I'm grateful for that. I hope the next time, there will not be any delays in the future. And the reason Dawn Wing didn't have my order it is because they were not delivering my item. But I'm happy I got my delivery today. Thank you Makro