Makro Alberton Great on Life, Pathetic on After Sales and Customer Service

This is continuation of pathetic customer service from Makro Alberton and their supplier Defy . We logged a call of our fault Defy hob through Makro Alberton and failure of Defy technician to attend our call. On Tuesday, 14 November 2017, I then called Makro and explained my frustration to Philisiwe, an appliance manager.

Few minutes later I got a call from Deon, from Defy, wanting to arrange for the same pathetic technician Joseph to come at my place. My request was clear that I do not need Joseph to come at my place, as he has no respect for people. Another guys from Defy called and accused me of not wanting to wait and I logged a call on Thursday and want a technician to come and Friday. He also insist that Joseph is the only technician in my area and he cannot come after 7pm. I explained to Vusi that I do not need Joseph and that I am not going to take time off for Defy/Makro mess, as I am also employed, they need to come at 7pm when I am at home.

Still struggling with Defy, I then speak to Lerato who is based at Makro Head office. Lerato is also *********** like Deon and Vusi from Defy. I then drove from Midrand to Alberton, and I met Anthony who is an assistant branch manager and I wonder how he got to that position? He has no formal qualification, he is clueless.

Firstly, he accused me of not allowing technician at my place on the same token Philisiwe his colleague has all details of the query. I asked the Anthony to go to Philisiwe for all the details and he said he does not have time to go up and down. Unfortunately I was straight from work I did not have the documents with me. I asked him to follow me to my house to disconnect the product and give me full refund. In summary the so called branch manager Anthony is so useless more than the pathetic Defy staff and Lerato. My so called reference number is 799933.