Makro Alberton - Failing certain customers

I am absolutely appalled by the level of service that Makro Alberton's Electronics and Computers Department provides. 2 weeks ago I went through to the store to purchase my son a tablet. I went through and was looking at the devices with no one coming to assist me despite the staff of the department congregating and having discussions, the non-assistance was only app**** to me as I saw other customers that came way after my 20minutes of waiting being helped with a smile. Nevertheless, I asked a staff member for help and was then pushed to another who helped me. With specifications or any words exchanged on warranties and none of the normal guidance given I was handed the device that was still sealed and not opened and checked by the staff member as is done generally in other stores.

Today, I visited the store again as I needed to purchase a back-up power system for my laptop, I went into the very same department and looked around for help, walked and started looking at the different devices the store had, all this while staff was standing talking to each other and again customers that came after me were greeted with a hello Sir and helped.

Frustrated and in utter disbelief that Makro does this to customers, I went to the customer service department, was greeted with a smile and I advised the customer service department of what transpired. The customer service rep was going to call the department but I advised not to as I was going to purchase what I required elsewhere.

It is clear that Makro Alberton has criteria for which customer is to be assisted, it is sad that Makro screens and stereotypes customers and disregarded even though they fully intend on completing a transaction.

Makro, it is sad the way you treat certain customers.........