Makro Alberton doesn’t care
On the 27/08/2020, I went to Makro in Alberton to do grocery as usually when a cashier spray a hand sanitizer on my eye, the cashier said I must just wash my eye with tap water from the toilet what really surprised me is that a big shop like that doesn’t have a first aider.A manager took a statement and my details said he is going to record it on their OB then he asked me to see a doctor and they will take care of the medical bill I did that I submitted everything to Dunisani Chauke who was helpful who then said he has submitted everything to their claims department since then I have been waiting they don’t call to update me I’m the one who always call them I’m really disappointed with Makro .
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
22 Sept 2020, 13:05Good day Mdu,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply22 Sept 2020, 13:05
Official
Good day Mdu,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
's updateReviewer Update
02 Oct 2020, 18:21Since I have been waiting for them to respond they have been telling me that the meter has been escalated to head office while I am struggling with my eye I have a teary eye so, Makro really doesn’t care at all but I think it’s because I’m black that’s why they don’t take me serious
This is what they always say ....
Zwelakhe Mnguni (Makro)
Sep 23, 2020, 8:43 GMT+2
Good day Mdu,
We trust this email finds you well, we apologise for the delayed response.
This is to notify you that we have communicated with the relevant personnel from the store and they've confirmed that the matter has been escalated with our Head Office departmental personnel and therefore they are still awaiting for feedback from them, we would really like to apologise for the lack of communication you have received thus far.
We will relay with feedback on the matter shortly.
Once again, we apologise for the inconveniences caused throughout your journey with us.
We hope the above is in order.
Ashleigh Panday (Makro)
Oct 2, 2020, 16:00 GMT+2
Good day Mdu,
Trust you are well.
Apologies for the delay and inconvenience caused. Please be advised that are currently awaiting feedback from our management team regarding this complaint and will be sure to update you once feedback has been received.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
This is what they always say ....
Zwelakhe Mnguni (Makro)
Sep 23, 2020, 8:43 GMT+2
Good day Mdu,
We trust this email finds you well, we apologise for the delayed response.
This is to notify you that we have communicated with the relevant personnel from the store and they've confirmed that the matter has been escalated with our Head Office departmental personnel and therefore they are still awaiting for feedback from them, we would really like to apologise for the lack of communication you have received thus far.
We will relay with feedback on the matter shortly.
Once again, we apologise for the inconveniences caused throughout your journey with us.
We hope the above is in order.
Ashleigh Panday (Makro)
Oct 2, 2020, 16:00 GMT+2
Good day Mdu,
Trust you are well.
Apologies for the delay and inconvenience caused. Please be advised that are currently awaiting feedback from our management team regarding this complaint and will be sure to update you once feedback has been received.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
's update02 Oct 2020, 18:21
Reviewer Update
Since I have been waiting for them to respond they have been telling me that the meter has been escalated to head office while I am struggling with my eye I have a teary eye so, Makro really doesn’t care at all but I think it’s because I’m black that’s why they don’t take me serious
This is what they always say ....
Zwelakhe Mnguni (Makro)
Sep 23, 2020, 8:43 GMT+2
Good day Mdu,
We trust this email finds you well, we apologise for the delayed response.
This is to notify you that we have communicated with the relevant personnel from the store and they've confirmed that the matter has been escalated with our Head Office departmental personnel and therefore they are still awaiting for feedback from them, we would really like to apologise for the lack of communication you have received thus far.
We will relay with feedback on the matter shortly.
Once again, we apologise for the inconveniences caused throughout your journey with us.
We hope the above is in order.
Ashleigh Panday (Makro)
Oct 2, 2020, 16:00 GMT+2
Good day Mdu,
Trust you are well.
Apologies for the delay and inconvenience caused. Please be advised that are currently awaiting feedback from our management team regarding this complaint and will be sure to update you once feedback has been received.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
This is what they always say ....
Zwelakhe Mnguni (Makro)
Sep 23, 2020, 8:43 GMT+2
Good day Mdu,
We trust this email finds you well, we apologise for the delayed response.
This is to notify you that we have communicated with the relevant personnel from the store and they've confirmed that the matter has been escalated with our Head Office departmental personnel and therefore they are still awaiting for feedback from them, we would really like to apologise for the lack of communication you have received thus far.
We will relay with feedback on the matter shortly.
Once again, we apologise for the inconveniences caused throughout your journey with us.
We hope the above is in order.
Ashleigh Panday (Makro)
Oct 2, 2020, 16:00 GMT+2
Good day Mdu,
Trust you are well.
Apologies for the delay and inconvenience caused. Please be advised that are currently awaiting feedback from our management team regarding this complaint and will be sure to update you once feedback has been received.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team