Makro alberton are *****

Item: Makro
Rating: 1
Author: Verushka Y

I ordered a fridge and was told it would be delivered in 14 working days max. It's been over 20 days and no one is picking up from the call centre. I spoke to a consultant from there and was later called by another. These people both promised to get back to me and never did. And now to my surprise the update is that the fridge was delivered and I do not have this fridge in my apartment.

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Replies (1)

Makro's replyOfficial

03 Jul 2020, 09:31

Good day Verushka,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 09:31

Official