Makro Alberton and DEFY Shocking service

HORRIFIC- MARKRO ALBERTON SALES AND AFTER SALES SERVICE SHOCKING. purchased a DEFY combo undercounter stove unit on 17 November 2022. The unit faulty and not working, we have been waiting for this to be replaced by DEFY as according to Makro - this is the process to follow. It is 2 December we are still sitting with out a stove. Between Makro Alberton and DEFY the service is absolutely shocking. When one spends so much money for a brand new item,, you expect this to work and do not expect story after story just to get the item replaced, especially when not used and return was attempted within 7 days of the purchase!!!!!. Management at Makro Alberton poor and the customer service help line for Marko **********. I get passed from pillar to post and am no closer to getting my stove. Message to anyone wishing to purchase Electronics from Makro - please think twice and especially if it is DEFY as their customer service just as shocking