Makro Alberton

I’ve been a loyal customer of Makro for a long time, especially with their appliances section, but my recent experience left me extremely disappointed. During my last visit, there was a misunderstanding about an undercharge. Although I double-counted the money with the cashier at the time of payment, the store later claimed I owed R1000.

What made matters worse was the handling of the situation by the store manager and cashier manager. Instead of a polite conversation, I felt accused and treated with suspicion. The cashier didn’t come forward to discuss the issue directly, and the way it was presented felt more like a demand for money than a resolution to an error.

While I understand mistakes can happen, the lack of professionalism and courtesy in addressing the situation left a negative impression. As a frequent shopper, this experience has really soured my view of the store, and I won’t be returning after this incident.