MAKRO AFTER SERVICE TERRIBLE

Good day,

Last year 16/11/2023 i bought a LG 10.5KG F-LOAD WASHER 7KG DRYER COMBO with Makro and insured it with an extended warranty with Makrosure/ Makrocare

This year on the 14/10/2024 i logged a "service" or a "repair" as my washing machine is giving me an Error "IE" that means the washer is not receiving enough water to start the wash cycle although the cycle will start and then stop on 20min

Makrocare logged a "repair" or "service" with LG but Makro provided the incorrect Cellphone number to them and they couldnt reach me

At the time someone figured out my number 17/10/2024 and gave me a call he mentioned he will call me back the same day to see if he can meet me on the friday 18/10/2024 morning - he never called back

The friday morning 18/10/2024 he called me and said he is on his way, this after i left the house and was already on my way to work. I told the guy that wont work as i expected a call from him to make an appointment for the next morning so i could make arrangements with my work

His reply to me then was "oh well mam then we need to cancel the ticket"

I have emailed makrocare on 21/10/2024 again after this but no one responded or emailed me or called me

Today is 06/11/2024 and till today no one attempted to make an appointment

I find the after service EXTREMELY BAD

I hope they get this complain and find time in their EXTREMELY BUSY SCHEDULE to slot me in before 2025