1 reviews | Active since Jan 2018
Makro After Sales Service
I wrote a review regarding Makro and a Defy double door Fridge bought on 30 Sept. 2023 on 13 Nov.2023 11:42. Makro send a technician on 15/11 Wed. He gave 2 reasons why the fridge part weren't cooling. He had to replinish the gas and the fan was stuck. He left and after a while the fridge made such a noise that my husband phoned him and told him that noise can't be right. The answer it will stop in 24 hours as the gas was replinish. The noise didn't stop the fridge stopped cooling/working in again in about 36 hours after "fixing" This afternoon 18/11 around 16H00 as I wanted to put some meat in the fridge I saw that everything in the freezer was defrosting. Now nothing is working after Makro took R11 999-00 for a brand new DEFY F740 SXS FRST/FREE FRDG. Makro you should exchange this fridge for a new one as it has never work properly since the fridge was connected the first time.
We are now another day gone and according to your reply yesterday at 12:41 this matter was escalated to the service call department and feedback was suppose to be provided this morning in your own words.
This service is unaxcceptable it is a new fridge/freezer as details was provided lots of promises no action. Consumers are the people that keeps Makro going.
We are now another day gone and according to your reply yesterday at 12:41 this matter was escalated to the service call department and feedback was suppose to be provided this morning in your own words.
This service is unaxcceptable it is a new fridge/freezer as details was provided lots of promises no action. Consumers are the people that keeps Makro going.