Makro after sales is useless

Never will I ever buy any appliance from Makro again. My Washing Machine which I purchased on the 14 January 2023 on the 26 October 2023. I phoned in and got a reference number *** from Tholekele. On the 30th October a repairer came out and one of the wires burnt and he fixed it but the machine still did not come on. He then said he will have to replace the board. On the 2nd November he came out and replaced the board and the machine came on but it did not want to go through a cycle. He then said he needs to replace the board again (with a new one). I then phoned makro again and they said that after the 3rd failed attempt of repairing it they will get it replaced. On the 9th November after a week has passed already I phoned the repairer and they said they are still waiting on the part. I phoned makro again and they said they will get back to me within 24 hours. Nobody phoned me back. On the 14th November 2023 the repairer came out to replace the "new board" with a "new board" and the machine did exactly the same. I then voiced my concern that I am worried that this is going to be an ongoing process. I phoned makro while the repairer is here and she said the repairer must write a report with the concern and give that to Hisense and she will follow up with them and get back to me within 48 hours. I am still waiting for that call. On the 16th November 2023 I received an sms that the job card *** is completed. I phoned Hisense and they said they are going to give credit to the store and I should wait 24 hours for the store to contact me back. On the 21 November at 09:58 I phoned the call center again and they said they will follow up and get back to me within 48 hours. at writing of this at 11:05 23/11/2023 I still have not heard anything from the call center. I decided to go into the branch on the 21 November instead after I had my call with the call center as I knew that nobody will call me back. The lady filled in a credit request and said they will submit it. Knowing it will take 24 hours to process I phoned Hisense at 23 November just for them to say but they have not received a credit form from Makro yet. I went into the shop again and the lady said she does not know why it did not went through but they submitted it again. its been a month of not having a machine which was just over 10 months old before it broke. Surely if Hisense approved the credit to makro why can the customer not get credit while the payments etc from Hisense is sorted out? I have spend airtime and fuel to get to the branch with no results. Guess I have no other option but to contact the consumer act.