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amanda B
1 reviews | Active since May 2020
25 May 2020, 07:22
MAKRO AFTER SALES
Genesis 1200w multi vortex vacuum. I Am extremely disappointed in their Genesis multi vortex 1200w vacuum and in after service from Makro. I always had the Genesis cyclone which worked so well and suction was awesome. I got given the more expensive Genesis 1200w as a gift and was so excited only to find that the suction is so low it takes me ages to vacuum. I approached Makro where I bought it and was told no refund but they can send away for repairs. The vacuum is not broken its just useless. I was prepared to suffer a loss and exchange it for the much cheaper machine. Now I am literally stuck with this machine. I am not a happy chappy and would think twice before buying their products again.
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Replies (2)
Makro's replyOfficial
25 May 2020, 08:29Good day Amanda,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply25 May 2020, 08:29
Official
Good day Amanda,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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amanda B's updateReviewer Update
26 May 2020, 07:36Thanks to Verimark and their quick response and advise my problem has been solved. This vacuum has a Hepa filter that also needs cleaning. I did not realise that the filter has a release clip for easy cleaning. I have now cleaned the Hepa filter and voila... Problem solved.
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amanda B's update26 May 2020, 07:36
Reviewer Update
Thanks to Verimark and their quick response and advise my problem has been solved. This vacuum has a Hepa filter that also needs cleaning. I did not realise that the filter has a release clip for easy cleaning. I have now cleaned the Hepa filter and voila... Problem solved.