Makro after sale service non-existent

I bought a Bennet Read Airfryer end October 2024. When I came back from leave in January2025 it stopped working. We handed in at Makro, received it back after almost a month with a note that the fuse and element was replaced. When I opened it at home it was dented and a foot was missing. I returned it the next day, which was over a week ago and was told that I cannot get a refund or new one and that it will be referred to their repairer. I was also told that I received a liquidizer with it as a package deal which needs to be returned which I confirmed has not been used yet. I advised that it was not my problem and they have to sort it out electronically. I have been without an Air fryer and R2 500 since the beginning of January but Makro does not care. There after sales service is shocking, this after I spend so much money with them. So much for treating a customer fair!