Makro

I bought a Bubblegum tablet at Makro Port Elizabeth in August, withing two weeks the touch screen was not working. I returned it on 13/09, it was taken in and they sent it for an assessment. I had to call them several times as they no one came back to me within the time frame I was given. When they called back they said the tablet has physical damage so it is not covered by the warranty, I have to pay to get it fixed. My question to the manager who's name is Benni is how do they determine that it is physical damage as the phone is not broken. He told me that information came from the technicians report, he cannot argue with the techinian's report, maybe the phone fell or it was pressed hard. I asked him if I can see the report as I need to see their proof that it is physical damage, he promised to come back to me, till today he has not come back to me. I am wondering if Makro is just giving me this fault so they can get out of the warranty obligation. This is ****************. I paid R1999 for the tablet only for it to last for two weeks. Now I must pay because someone is making an assumption that the tablet fell or it was pressed hard. I would not recommend anyone to buy the Bubblegum tablet.