MAKRO ADVERTISING SPECIALS - BEWARE IT'S ALL A LIE TO GET YOU TO MAKRO TO BUY GOODS YOU DON'T NEED

Makro advertised a Ryobi Lawnmower for R999.00 until the 17th May 2020. I googled Makro Amanzimtoti on the 11th May 2020 and they had stock. I went in on the the 12th and they said they were sold out they would let us know when they get stock in.

I came home and Googled Makro Springfield and they had stock of this Lawnmower. As I live in Pennington I decided to buy this lawnmower online. I paid for this item by an EFT. Which means I paid CASH. I called the call centre as the order I received said they would only have the order ready in 10 to 14 days. And the lady I spoke to at the call centre cut me off. As I said I have paid CASH, why should I wait 10 to 14 days.

So I had no choice, I had to wait 10 to 14 (working days).

Today the 21st of May 2020, 9 days after I paid CASH and they had stock instore, I get an email telling me that due to the Lockdown and not having stock they have had to cancel my order.

Herewith the mail I received: MAK*** - ****hika Singh <*******

Dear MRS B WALT

Order cancellation

We are disappointed to have to inform you that we have had to cancel your order MAK***

The lockdown period has disrupted the supply of certain goods and at the same time has created unprecedented demand. We are therefore unable to complete your order and have had to cancel it.

You will be refunded into the same account that you used when placing the order within 5 to 10 working days. If you paid using regular EFT then an agent will be in contact to arrange the refund into your account.

We sincerely apologize for disappointing you. Regards The Makro Team

That is such disgusting service from Makro! A SPECIAL and they had stock instore when I check online and when I paid Online!

Now 9 days after I paid for this Lawnmower I get told they don't have stock and I have to wait to get my money back! Another 5 to 10 Working Days!

I want to know How they had Stock when I checked the store online and after you pay all of a sudden they don't have Stock and then on top of that RUDE staff cut you off!

I will never recommend anyone to MAKRO! Just a warning to all People out there that do buy ONLINE from MAKRO! You are going to pay CASH ... wait 14 working days for your order (and then you will have to go to the store to collect ... if you actually get your order filled). And then get an email 9 WORKING DAYS down the line to tell you THEY CANCELLED YOUR ORDER. AND YOU HAVE TO WAIT 5 TO 10 DAYS FOR YOUR MONEY BACK! That is almost a month that they had your money on hand!

TOTALLY DISGUSTED – I originally went all the way to AMAMZIMTOTI because they said they had stock – ALL FOR NOTHING