1 reviews | Active since Jan 2016
Makro advertises new units and sells Demo models. Karcher MV1 vacuum
<p>As advertised in the brochure, valid from 20 May till 5 June 2015, i went in the store for information, there the Karcher MV1 was on special for R699.oo (Vanderbijlpark), i asked is there anything different with the ones you selling here because the prices advertised is different, reply was, " No it is a new unit and it is on special for R699.00, so i bought one, they got me the nunit and the box was open and had a skynet sticker on. i asked is this a return or did something happen with this unit, they said no, i got the unit, and i decided to phone the number on the sticker, which was from Karcher in Bedfordview, the told me the unit was most probably sent by Makro and a Demo model, i went back to Makro, got a manager to assist me and after i confronted him with this story he confessed it was a demo model. When i asked to order a new unit for me, which is normal when an item is out of stock i got the story this model is discontinued.</p> <p> </p> <p>Makro how can you advertise an item which is, as you say is discontinued, lie about it being an demo model and not including that information on the price tag?? Is that how you do your business?</p> <p> </p> <p>How are you going to resolve this issue? i will go to headoffice because this is not acceptable!!</p> <p> </p>
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our adverti*****t.
We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, the store has been unable to get hold of you using the Hellopeter contact details.
Please inform us how and when is beat to make contact with you. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our adverti*****t.
We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, the store has been unable to get hold of you using the Hellopeter contact details.
Please inform us how and when is beat to make contact with you. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
