Makro

I would like to give feedback on Makro Online and their supplier and their truly and their disgusting, disappointing lack of service and assistance.

I bought a camping cot on Black Friday and qualified for a discount due to Black Friday. It literally took me 2 minutes to make my choice of cot and pay them. That was on the Friday the 25th November 2021. On the Thursday I still had not received any correspondence in regards to when my cot would be delivered and I phoned their call center and requested the the cot be delivered the next day being the 3rd of December, a week after purchase as it was my daughters stork party on the 4th. They confirmed that they would escalate this to their supplier for delivery. In the meantime just after discussing this with them I received a mail to say that the supplier does not have any stock.

From the 3rd of December to this morning I have phoned on a day to day basis asking and literally begging them to replace the cot but 18 days later I still have not received my replacement cot nor a refund. Their suggesting on a refund is that I would only get my amount paid and not the discount I am entitled to and it would take between 7 and 10 days for a refund, when it took me 30 seconds to make their payment.

They asked me to send a photo of the cot that I would accept as a replacement and they would again refer this to their supplier but still nothing. The supplier has sent me a photo of their replacement which they are prepared to do for me which is the lowest of low camp cot as well as the cheapest available. The supplier are obviously trying to give me an inferior cheap version of what i had ordered. They also are obviously trying to settle without giving me the discount which I got on Black Friday. I phoned again this morning and asked that the manager return my call but still no answer.

There is nowhere you can actually phone to get anybody to contact their supplier and put them under instruction that I should get what I ordered and ultimately paid for. I have spoken to over 15 people in the call center and they all apologize and agree that their treatment is not how they would like to treat a customer but they do not seem to have the back bone to make a decision and put their supplier to terms and give me what I ordered and paid for including my discount for Black Friday. Why can Makro not give me a gift voucher to the value of my cost and the discount so I can go purchase my cot of choice considering that due to the struggle to put into the position I should be after spending money with them and not receiving anything in return.

It must also be said that I found exactly the same cot on Take a lot and Bid or Buy which was even cheaper than the discount offered never mind my cash which I paid so I am assuming that their supplier is allowed to over inflate their prices to still get the same amount for items being advertised and sold on Black Friday.

This is truly disgusting behavior from Makro and I would like the world to know.