RG
Rika G
1 reviews | Active since Sept 2026
01 Sept 2026, 09:10
Makro accounts department is useless!
Our school has an account with Makro for many years now. For the last few months our payments have not been allocated to our account. I have send numerous proof of payments, recons and e-mails including about 10 Makro employees requested help, or just a phone number to contact them on. Up to date, I have not received any feedback and our account has been placed on hold! How do you go about getting in touch with someone to help the school. We are unable to purchase stock for our hostel ( food an cleaning items) due to this ridiculous event!!
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Makro's replyOfficial
01 Sept 2026, 09:26Hi Rika,
Thank you for contacting us.
We're sorry for the delay in resolving your complaint and the inconvenience caused.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and I do see that our team has communicated via email that they are currently reviewing the account. Once the investigations have been completed, we'll revert with feedback.
If you need anything else, let us know.
Kind regards,
The Makro Team
Thank you for contacting us.
We're sorry for the delay in resolving your complaint and the inconvenience caused.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and I do see that our team has communicated via email that they are currently reviewing the account. Once the investigations have been completed, we'll revert with feedback.
If you need anything else, let us know.
Kind regards,
The Makro Team
Makro's reply01 Sept 2026, 09:26
Official
Hi Rika,
Thank you for contacting us.
We're sorry for the delay in resolving your complaint and the inconvenience caused.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and I do see that our team has communicated via email that they are currently reviewing the account. Once the investigations have been completed, we'll revert with feedback.
If you need anything else, let us know.
Kind regards,
The Makro Team
Thank you for contacting us.
We're sorry for the delay in resolving your complaint and the inconvenience caused.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and I do see that our team has communicated via email that they are currently reviewing the account. Once the investigations have been completed, we'll revert with feedback.
If you need anything else, let us know.
Kind regards,
The Makro Team