BJ
Brian J
1 reviews | Active since Oct 2016
12 Sept 2019, 10:39
MAKRO ACCOUNT ***** - MAKRO DELAY LONG TO HAND OVER ACCOUNT
***** WAS DONE ON MY ACCOUNT IN JULY 2019. I HAVE PHONE TO STOP THE CARD AND THE CONSULTANT TELL ME THAT I DONT MAKE PAYMENT UNTIL THE MATTER IS RESOLVED. I HAVE PHONE IN ON 09 SEPTEMBER 2019 BECAUSE MY ACCOUNT WAS STILL HIGH AND THEY PROMISED ME THE ACCOUNT WILL BE REVERSE OF WHAT THE BALANCE IS BEFORE THE *****. THEY DETECTED THAT THE PERSON DIDNT REVERSE CHARGES. NOW I STRUGGLE AND MUST WAIT AGAIN 3 MONTHS FOR THAT BECAUSE GET NO RESPONSE.
NOW THEY HANDED MY ACCOUNT OVER TO MBD. MY ACCOUNT NOT TO SUPPOSE BE HANDED OVER AND THAT IS THE INCORRECT AMOUNTS THEY HANDED THE ACCOUNT OVER SO IT MUST BE REVERSE
PLEASE BE CAREFUL WITH MAKRO ACCOUNT THAT IS BY RCS GROUP. VERY SLOW
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Makro's replyOfficial
12 Sept 2019, 11:23Good day Brian,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply12 Sept 2019, 11:23
Official
Good day Brian,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team