Makro Account

I have mistakenly missed 2 numbers for my account number which I asked to be reflected to my original account which was done but now the charges for collections and SMS’s still reflects in my account which is really unfair as I’m trying to finish my account since I’m unemployed now this has made my account to be even be more than what it was supposed to be plus I made 3 payments but on my statement there’s only 2 payments that is reflecting. This is so fustrating as I have been writing emails for assistance but no one is really helping me with this issue.