Makro

Customer ***

I saw a Hob and Oven on special on the makro website, i then made my way to makro cornubia where i was told there was out of stock. i then proceeded to makro springfield where i was also told there where out of stock and i should order the item online. I told the sales person at the store that i was looking to purchase a stove and hob, and that i wanted to put my oven at eye level, because thats how my newly made built cupboards was built.

The salesperson told me that i should order DCB822 which i did. When i received my order on the 19 August, i noted with regret that it was the incorrect item, as i clearly asked the salesperson for a stove with the controls on the stove and not the oven. The item that we spoke about and which i liked was model DCB383.

I have called makro call centre numerous times and i get no response, i even sent an email, but no one replys.

i need the stove exchanged immediately, as this was not what i ordered. if you can't exchange please uplift and do a full refund.

Regards A. Moodley