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Dakshaa M
1 reviews | Active since Sept 2019
10 Feb 2021, 09:33
Makro absolutely disappointing, would not recommend
A whole 10 days later and Makro has not had the decency to respond back to me after claiming to get back to me between 24-48 hours!!.. This is absolutely pathetic, once again your attempt to resolve any problems is disgusting.
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Makro's replyOfficial
10 Feb 2021, 12:17Good day Dakshaa,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please note we will send communication to you via email on the progress of your initial complaint shortly, we unreservedly apologize for not getting back to you in a timely manner.
Hope you'll enjoy your day further.
Warm resgards,
Makro Hello Peter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please note we will send communication to you via email on the progress of your initial complaint shortly, we unreservedly apologize for not getting back to you in a timely manner.
Hope you'll enjoy your day further.
Warm resgards,
Makro Hello Peter Team
Makro's reply10 Feb 2021, 12:17
Official
Good day Dakshaa,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please note we will send communication to you via email on the progress of your initial complaint shortly, we unreservedly apologize for not getting back to you in a timely manner.
Hope you'll enjoy your day further.
Warm resgards,
Makro Hello Peter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please note we will send communication to you via email on the progress of your initial complaint shortly, we unreservedly apologize for not getting back to you in a timely manner.
Hope you'll enjoy your day further.
Warm resgards,
Makro Hello Peter Team