Makro **** About Order Collection – Still No Delivery a Month Later

I placed a grocery order with Makro on 1 July 2025. On 3 July, I received an SMS saying the order was “collected”, but I had never collected it, and no one was authorised to do so.

I immediately called and emailed Makro (***, 12SCG). Despite follow-ups, no action was taken for weeks. After escalating to the Consumer Goods and Services Ombud (CGSO), Makro finally called to say the food was at the store but insisted we call the store to arrange collection.

We refused - rightly so because this issue was caused by Makro’s error, not ours. After being told the store would contact us, we waited. It’s now 30 July, and we have still received no call, no delivery and no resolution, just silence.

This is not just poor service. It’s complete disregard for human dignity.

This situation unfolded during a deeply traumatic period involving a miscarriage, and Makro’s indifference has only made it worse. We are now proceeding with a Letter of Demand and legal action, including a potential Small Claims Court case.

No customer should ever be treated like this, just ignored, blamed, and made to beg for what they paid for.