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KM
Katlego M

1 reviews | Active since Jul 2025

28 Jul 2025, 14:06

Makro **** About Courier Handover – No Delivery, No Follow-Up

I placed an order with Makro online for a Certified Pre-Owned iPhone 11, expected to be delivered by July 25, 2025. On July 23 10:35am, I received an email saying the item had been handed to the courier, but their own tracking shows it's still “Ready To Ship.”

WumDrop's tracking later showed a Pick-up Exception, meaning when the driver went to collect the item on July 24, Makro had not even prepared it. So the item was never actually handed over.

I’ve called Makro support twice, once on Friday (July 26) and again today (Monday, July 28) and all I’m getting is “We’ll send feedback to you.” I haven’t received any feedback, updates, or resolution.

This is unacceptable. I was misled, and my time has been wasted. I want either my phone delivered immediately or a full refund. Makro, please take responsibility and fix this urgently.

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Replies (1)
KM
Katlego M's update28 Jul 2025, 16:15
Reviewer Update
Thank you for finally responding but your reply only confirms my frustration.
On 23 July, I received an official email from Makro saying the parcel had been handed over to the courier, of which their status says pick up exception. Now, in your HelloPeter response, you admit the order is still not ready for collection. Why did you guys say it will be delivered on the 25th? and **** that is handed over to courier?

I also called your support team on Friday and again on Monday. Both times, I was promised feedback. Nothing happened.
This is not just a delay, it’s misleading communication, poor service, and a complete lack of urgency.

At this point, I’m questioning whether I’ll receive the order at all.
I expect real answers and immediate resolution.