RL
Ruwaida L
1 reviews | Active since Aug 2014
15 Apr 2019, 14:15
Makro a total disaster
I wish I never dealt with Makro at all, I bought a microwave online 2 months ago, I waited 2 months for delivery, after continuously emailed and calling, now eventually the microwave got delivered and is not working, and now I am told that I need to take it to a Makro store, after all the grief I went through just to get delivery of this microwave, now it is not working and now I have to waste my time taking it to Makro, I bought it online, they delivered a broken microwave, they should collect the broken microwave, even more so after all the hassles I went through just to get you to deliver it
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Replies (2)
Makro's replyOfficial
15 Apr 2019, 15:52Good day Ruwaida,
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received both from our Silverlakes store and online.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received both from our Silverlakes store and online.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Best regards,
Makro's reply15 Apr 2019, 15:52
Official
Good day Ruwaida,
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received both from our Silverlakes store and online.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call earlier on.
We are sorry to hear of the poor experience and service that you received both from our Silverlakes store and online.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Best regards,
Makro's replyOfficial
15 Apr 2019, 15:57Good day Ruwaida,
Kindly be advised that we are in communication with the General sales manager at the store in order for him to look into this and get it resolved as soon as possible.
Feedback will be provided as soon as received.
Thanks
Makro Hellopeter team
Kindly be advised that we are in communication with the General sales manager at the store in order for him to look into this and get it resolved as soon as possible.
Feedback will be provided as soon as received.
Thanks
Makro Hellopeter team
Best regards,
Makro's reply15 Apr 2019, 15:57
Official
Good day Ruwaida,
Kindly be advised that we are in communication with the General sales manager at the store in order for him to look into this and get it resolved as soon as possible.
Feedback will be provided as soon as received.
Thanks
Makro Hellopeter team
Kindly be advised that we are in communication with the General sales manager at the store in order for him to look into this and get it resolved as soon as possible.
Feedback will be provided as soon as received.
Thanks
Makro Hellopeter team
Best regards,