Makro - A Store with no Regard for their Customers

Had an absolutely ghastly experience at Makro. I purchased an electric blanket from the store in July 2020. Unfortunately, it stopped working in May of 2021. I returned the product under the 2 year warranty claim. The staff at Makro were unhelpful and quite hostile. The staff claimed that the product had to be sent in for repairs, which could take up to six weeks. This seemed absurd for various reasons: by the time the blanket was repaired the winter would be over and the safety hazard the repair posed: possible electrocution of the person using the blanket had it not been repaired properly. The product is not outrageously priced, therefore an exchange would be much more reasonable than a warranty policy effectively forcing the customer to buy a new product while the faulty product is being repaired. This was absolutely unacceptable.