NB
Natalie B
1 reviews | Active since Jan 2019
08 Jun 2020, 18:00
MAKRO - A ONE STOP SHOP FOR ALL YOUR **************** AND PATHETIC SERVICE NEEDS!
On the 23rd May 2020, I placed an order with Makro online. The order included an Empisal 889 sewing machine advertised as a machine with "36 stitch functions", and a set of 2kg ankle/wrist weights. The order arrived on the 25th May 2020 (impressively speedy). That same day (25 May 2020), I logged a return, complete with photographs of the invoice vs product received, as I had received 1kg weights. On the 26th of May 2020 I sent Makro's customer "care" an email about the sewing machine as the box proudly claimed "18 stitch functions" (hello false advertising!). For those who haven't done the maths yet, this means I received exact half the value I paid for. Today, the 8th June 2020, I am still waiting for any sort of response from Makro (to be fair, I have received 1 email saying they would be "escalating my query to the store" and asking why I logged a return for the 2kg weights - I rep**** to this email on the 31st May 2020, again complete with photos).
Makro proudly claims that returns will be seen to "within 2-5 working days". I have now waited a full 10 working days with absolutely no resolution and zero communication of value.
This is not only pathetic service, but ****************. When you send a customer the wrong goods (and when that customer has handed over their money for double the value), surely it would be important to rectify the mistake within your "2-5 working day" period? But no, they instead chose to ignore their customers.
I have waited a full 10 working days because I do realise that the world is a more complicated place thanks to Covid-19. But 10 working days is now enough. Makro has zero regard for their customers and, so long as they have your money, they don't give a damn whether you received what you paid for!
Helpful (0)
Replies (5)0
Replies (5)NB
Natalie B's updateReviewer Update
12 Jun 2020, 15:21UPDATE: Before writing the review above, I emailed Makro again to follow-up on my return/replacement for the items I received. I received a response informing me that my query would be "attended to within 2 working days". It also informed me that I should "Kindly take note that the resolution of your request might take up to 10-14 working days". I have (surprise surprise!) heard absolutely nothing since. Today is day 4 since being told it would take 2 days to be attended to on my latest follow-up. Day 14 since my first contact with Makro to get my return sorted (a reminder that their return process apparently takes "2-5 working days" to work through).
Makro has proved themselves absolutely pathetic! It is disgusting that they will gladly rip their clients off and then ignore their clients.
Makro has proved themselves absolutely pathetic! It is disgusting that they will gladly rip their clients off and then ignore their clients.
NB
Natalie B's update12 Jun 2020, 15:21
Reviewer Update
UPDATE: Before writing the review above, I emailed Makro again to follow-up on my return/replacement for the items I received. I received a response informing me that my query would be "attended to within 2 working days". It also informed me that I should "Kindly take note that the resolution of your request might take up to 10-14 working days". I have (surprise surprise!) heard absolutely nothing since. Today is day 4 since being told it would take 2 days to be attended to on my latest follow-up. Day 14 since my first contact with Makro to get my return sorted (a reminder that their return process apparently takes "2-5 working days" to work through).
Makro has proved themselves absolutely pathetic! It is disgusting that they will gladly rip their clients off and then ignore their clients.
Makro has proved themselves absolutely pathetic! It is disgusting that they will gladly rip their clients off and then ignore their clients.
Makro's replyOfficial
02 Jul 2020, 11:39Good day Natalie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply02 Jul 2020, 11:39
Official
Good day Natalie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NB
Natalie B's updateReviewer Update
02 Jul 2020, 12:03What a joke! We're 28 working days in here and you think I believe you'll get back to me "within the next 24-48hrs" because the matter is a priority? If you can't resolve an issue over a month and a half, do you really think I believe it's a priority and you'll resolve it in 2 days? Hilarious!
You really must think your customers are idiots!
You really must think your customers are idiots!
NB
Natalie B's update02 Jul 2020, 12:03
Reviewer Update
What a joke! We're 28 working days in here and you think I believe you'll get back to me "within the next 24-48hrs" because the matter is a priority? If you can't resolve an issue over a month and a half, do you really think I believe it's a priority and you'll resolve it in 2 days? Hilarious!
You really must think your customers are idiots!
You really must think your customers are idiots!
NB
Natalie B's updateReviewer Update
06 Jul 2020, 13:58And what appears to be our final installment on the "Makro-is-useless" saga.
S*#! service, S*@! advertising, and they really don't give a F*@! about the customer!
The store has assured me that I did indeed receive the correct products on my order (because the barcodes match! That's right, the product might not be what was advertised, but the barcodes match so F*@! you!).
A warning to all - Makro will falsely advertise their products and rip you off!
Order 2Kg ankle weights - expect to receive 1Kg ankle weights (because you apparently need to divide advertised the weight by 2 - that's right! The box says 1Kg weights and Makro considers that to be 2Kgs because what the box says the weight is needs to be times by two so that you know what product you're getting! You following the logic?)
Order a sewing machine with "36 stitch functions" and you will receive a machine with 18 functions (who knows why on this one, perhaps it's just because Makro is truly dedicated to providing only half the value that customers pay for!).
Those who eventually got involved (30 working days after I first logged my query!) at the store level tried to be as helpful as possible, but they can only do so much when the company they work for is complete and utter S*#!.
So dear Makro, you want to provide half the advertised value, drag queries out for months, only to tell your customers that because Makro can't figure out their own products the customer is **********? I will be avoiding your stores by all means.
S*#! service, S*@! advertising, and they really don't give a F*@! about the customer!
The store has assured me that I did indeed receive the correct products on my order (because the barcodes match! That's right, the product might not be what was advertised, but the barcodes match so F*@! you!).
A warning to all - Makro will falsely advertise their products and rip you off!
Order 2Kg ankle weights - expect to receive 1Kg ankle weights (because you apparently need to divide advertised the weight by 2 - that's right! The box says 1Kg weights and Makro considers that to be 2Kgs because what the box says the weight is needs to be times by two so that you know what product you're getting! You following the logic?)
Order a sewing machine with "36 stitch functions" and you will receive a machine with 18 functions (who knows why on this one, perhaps it's just because Makro is truly dedicated to providing only half the value that customers pay for!).
Those who eventually got involved (30 working days after I first logged my query!) at the store level tried to be as helpful as possible, but they can only do so much when the company they work for is complete and utter S*#!.
So dear Makro, you want to provide half the advertised value, drag queries out for months, only to tell your customers that because Makro can't figure out their own products the customer is **********? I will be avoiding your stores by all means.
NB
Natalie B's update06 Jul 2020, 13:58
Reviewer Update
And what appears to be our final installment on the "Makro-is-useless" saga.
S*#! service, S*@! advertising, and they really don't give a F*@! about the customer!
The store has assured me that I did indeed receive the correct products on my order (because the barcodes match! That's right, the product might not be what was advertised, but the barcodes match so F*@! you!).
A warning to all - Makro will falsely advertise their products and rip you off!
Order 2Kg ankle weights - expect to receive 1Kg ankle weights (because you apparently need to divide advertised the weight by 2 - that's right! The box says 1Kg weights and Makro considers that to be 2Kgs because what the box says the weight is needs to be times by two so that you know what product you're getting! You following the logic?)
Order a sewing machine with "36 stitch functions" and you will receive a machine with 18 functions (who knows why on this one, perhaps it's just because Makro is truly dedicated to providing only half the value that customers pay for!).
Those who eventually got involved (30 working days after I first logged my query!) at the store level tried to be as helpful as possible, but they can only do so much when the company they work for is complete and utter S*#!.
So dear Makro, you want to provide half the advertised value, drag queries out for months, only to tell your customers that because Makro can't figure out their own products the customer is **********? I will be avoiding your stores by all means.
S*#! service, S*@! advertising, and they really don't give a F*@! about the customer!
The store has assured me that I did indeed receive the correct products on my order (because the barcodes match! That's right, the product might not be what was advertised, but the barcodes match so F*@! you!).
A warning to all - Makro will falsely advertise their products and rip you off!
Order 2Kg ankle weights - expect to receive 1Kg ankle weights (because you apparently need to divide advertised the weight by 2 - that's right! The box says 1Kg weights and Makro considers that to be 2Kgs because what the box says the weight is needs to be times by two so that you know what product you're getting! You following the logic?)
Order a sewing machine with "36 stitch functions" and you will receive a machine with 18 functions (who knows why on this one, perhaps it's just because Makro is truly dedicated to providing only half the value that customers pay for!).
Those who eventually got involved (30 working days after I first logged my query!) at the store level tried to be as helpful as possible, but they can only do so much when the company they work for is complete and utter S*#!.
So dear Makro, you want to provide half the advertised value, drag queries out for months, only to tell your customers that because Makro can't figure out their own products the customer is **********? I will be avoiding your stores by all means.
NB
Natalie B's updateReviewer Update
16 Jul 2020, 16:41I was wrong, we need another installment for this saga!
I just received another call from Makro - they would like me to return the items so that they can consider refunding them. Nearly 2 months after my initial query about the products, they now want them back? Do they think I ordered these products as ornaments? Do they think I spent nearly R2000 on a sewing machine that I didn't plan on using for 2 months?
Once I was told that the products were the right thing despite the false and misleading advertising, I resigned myself to the fact that Makro is useless and that I get what I get for shopping with a place whose only priority is ripping their customers off.
The kicker? The man on the phone even managed to work up the nerve to get a bit aggro with me about the fact that I have now used the products and will therefore not be returning them at this point. Apparently this means that it's "clearly fine then!"
Makro is an absolute joke! Please, please do not support them if you can avoid it at all! Save yourself the disappointment, save yourself the frustration, and most importantly save yourself the money. They don't give a damn about their customers and are all about ripping you off and doing too little too late.
Rather support a company that cares and actually values having customers!
I just received another call from Makro - they would like me to return the items so that they can consider refunding them. Nearly 2 months after my initial query about the products, they now want them back? Do they think I ordered these products as ornaments? Do they think I spent nearly R2000 on a sewing machine that I didn't plan on using for 2 months?
Once I was told that the products were the right thing despite the false and misleading advertising, I resigned myself to the fact that Makro is useless and that I get what I get for shopping with a place whose only priority is ripping their customers off.
The kicker? The man on the phone even managed to work up the nerve to get a bit aggro with me about the fact that I have now used the products and will therefore not be returning them at this point. Apparently this means that it's "clearly fine then!"
Makro is an absolute joke! Please, please do not support them if you can avoid it at all! Save yourself the disappointment, save yourself the frustration, and most importantly save yourself the money. They don't give a damn about their customers and are all about ripping you off and doing too little too late.
Rather support a company that cares and actually values having customers!
NB
Natalie B's update16 Jul 2020, 16:41
Reviewer Update
I was wrong, we need another installment for this saga!
I just received another call from Makro - they would like me to return the items so that they can consider refunding them. Nearly 2 months after my initial query about the products, they now want them back? Do they think I ordered these products as ornaments? Do they think I spent nearly R2000 on a sewing machine that I didn't plan on using for 2 months?
Once I was told that the products were the right thing despite the false and misleading advertising, I resigned myself to the fact that Makro is useless and that I get what I get for shopping with a place whose only priority is ripping their customers off.
The kicker? The man on the phone even managed to work up the nerve to get a bit aggro with me about the fact that I have now used the products and will therefore not be returning them at this point. Apparently this means that it's "clearly fine then!"
Makro is an absolute joke! Please, please do not support them if you can avoid it at all! Save yourself the disappointment, save yourself the frustration, and most importantly save yourself the money. They don't give a damn about their customers and are all about ripping you off and doing too little too late.
Rather support a company that cares and actually values having customers!
I just received another call from Makro - they would like me to return the items so that they can consider refunding them. Nearly 2 months after my initial query about the products, they now want them back? Do they think I ordered these products as ornaments? Do they think I spent nearly R2000 on a sewing machine that I didn't plan on using for 2 months?
Once I was told that the products were the right thing despite the false and misleading advertising, I resigned myself to the fact that Makro is useless and that I get what I get for shopping with a place whose only priority is ripping their customers off.
The kicker? The man on the phone even managed to work up the nerve to get a bit aggro with me about the fact that I have now used the products and will therefore not be returning them at this point. Apparently this means that it's "clearly fine then!"
Makro is an absolute joke! Please, please do not support them if you can avoid it at all! Save yourself the disappointment, save yourself the frustration, and most importantly save yourself the money. They don't give a damn about their customers and are all about ripping you off and doing too little too late.
Rather support a company that cares and actually values having customers!