Hellopeter
Share Your Experience
sE
steve E

1 reviews | Active since Dec 2009

14 Jul 2020, 21:12

makro a joke

Seems your **** poor online returns policy is the norm. So sorry I didn't check this out first.

0
Replies (3)
Makro
Makro's reply28 Jul 2020, 12:58
Official
Good day Steve,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
sE
steve E's update04 Aug 2020, 08:37
Reviewer Update
took 2 weeks for Makro to reply to this review with a canned response. I eventually received confirmation 24 July that a replacement would be sent "early next week" It is now early the following week.

I am going to make life simple for both of us. Refund me I take my money elsewhere and we will call it quits.
sE
steve E's update04 Aug 2020, 14:34
Reviewer Update
Have been told the refund is approved, I won't hold my breath but will take my business elsewhere.