Makro; a complaint about a mere refund.

I trusted Makro stores with my own, hard earned money. Due to bad economy in our lovely country I decided let me try to employ my capital to where I'll get a positive rate of return on my capital. So I decided to take money to Makro. I bought a popcorn making machine, on the 5th of December 2024. Only to receive an email stating that the machine is out of stock, with a follow-up email for refund.

Furthermore, I took it upon myself to confirm the refund telephonically. That was correct. During back and forth with regards to emails and calls I was finally told to wait for 7-14 business working days. Of which I did.

Since then, to date (07 Jan 2025) I haven't received any refund. What ****es 😤 😒 me off is that everytime I call (oh! By the way those guys from call centre they don't even bother to follow up with customers) they say "we are escalating"...in turn they don't explain how are they going to tackle your complaint.

So I guess they're ***********, clueless. Basically, they're killing our business and their own business. Just imagine I invested my own last money. I didn't make money the whole of December. I thought I'd get my money as quickly as possible to buy from other competing platforms. Yet! I am still here stuck.