CM
Chantelle M
1 reviews | Active since Mar 2013
15 Nov 2023, 09:14
Makro a BIG NO
After placing a order of almost R60 000 in mid October, i had problems with this order since day 1, The courier service employees are so rude Some of my order were cancelled I have to fight litterally for the correct refund, costing me more money on calls and emails and never gets responded to, and if somebody response i get an "im sorry" but the issue doesnt get resolved.
Makro is unreliable with poor business ethiquet and even worse customer and after sale service
No more Makro for me
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
15 Nov 2023, 11:05Good day Chantelle, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply15 Nov 2023, 11:05
Official
Good day Chantelle, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
CM
Chantelle M's updateReviewer Update
16 Nov 2023, 11:09Still no feedback, my gosh guys really, I am shocked at this, for me to stay a loyal customer Makro should really make up for this bad service and big bog messAshley emailed me y3sterday from the Makro team stating she coudnt reach me but yet i received no call or missed vall so i dont like this as it is a lie
Seriously this is the worstChantelle***
Seriously this is the worstChantelle***
CM
Chantelle M's update16 Nov 2023, 11:09
Reviewer Update
Still no feedback, my gosh guys really, I am shocked at this, for me to stay a loyal customer Makro should really make up for this bad service and big bog messAshley emailed me y3sterday from the Makro team stating she coudnt reach me but yet i received no call or missed vall so i dont like this as it is a lie
Seriously this is the worstChantelle***
Seriously this is the worstChantelle***
CM
Chantelle M's updateReviewer Update
20 Nov 2023, 12:42And still this issue is not resolved, like Makro will never see me again. This os the worst ever
CM
Chantelle M's update20 Nov 2023, 12:42
Reviewer Update
And still this issue is not resolved, like Makro will never see me again. This os the worst ever