MAKRO A BIG DISSAPOINTMENT

On the 1st March 2025 I purchased a baby camper, baby car seat and a 10 piece elephant diaper bag from Makro online. Instead of receiving a 10 piece diaper bag. I received a 5 piece. I followed the process and logged a return. Courier guys where showing up at my home without even an sms. Eventually collected by courier guys. Mind you i still had them (Courier Guys) show up at my home unannounced, to collect the item that had already been collected. Very poor communication on their path. On the 13th March received an email from Makro, Nompumelelo Masithe stating that my refund has been approved. It's way pass 14 days and i haven't received my refund. I have made multiple phone calls but to no avail. On each occasion I informed the consultants that I am pregnant and it's not okay to be putting me through this. I paid for the diaper bags, I returned it. So they have the bags and my money. Spoke to Nomonde (2nd in charge) at the call centre on Friday 04th April 2025. She said she will manually escalate this matter. But to no avail. I am really disappointed in Makro. Please be careful of what you purchase online especially when it's from a 3rd party cause Makro will be very quick to defend themselves by saying that it's a supplier issue. But I made a payment directly to Makro and not there supplier. So I deserve my refund especially after it was approved by Makro.