Makro

well.

I am writing to request urgent intervention regarding Order Number OD***, which I placed on 07 November for the Comfy Home Furnitures 3-Seater Velvet Lounger. I received a courier handover SMS on 14 November (consignment MMLF-***), and I was fully expecting delivery.

However, on 21 November, the order was cancelled without warning, without communication, and without offering me the option to resolve anything on my side.

It later became clear that the cancellation stemmed from a shortfall of less than R300, yet at no stage did Makro notify me or provide me with an opportunity to simply settle the outstanding amount. For a company of Makro’s size, reputation, and operational capacity, this is highly unprofessional, extremely disappointing, and simply unacceptable.

This incident has seriously disrupted my plans and home arrangements, and it has wasted my time. I acted in good faith throughout the process and expected basic courtesy and communication from Makro, especially because the item had already been handed to the courier unless this was all rooted in falsification and misinterpretation.

The refund of R5,879.00 is reflected as “processed” and expected by 01 December, but this does not address the core issue nor the inconvenience caused.

I will attach all relevant screenshots for your verification.

My Requests:

I urgently request the following:

1.⁠ ⁠A clear and detailed explanation as to why the order was cancelled after courier handover.

2.⁠ ⁠A formal apology, specifically addressing:

The lack of communication,

The fact that no option was given to settle the small outstanding balance,

And the disruption this has caused.

3.⁠ ⁠Immediate reinstatement of my order, OR assistance to place the exact same couch at once without risk of cancellation.

4.⁠ ⁠That Makro expedites the delivery with utmost urgency, given that the delay was caused entirely by Makro’s internal processes.

5.⁠ ⁠Confirmation that the couch will be delivered within this week, as this situation has already caused unnecessary inconvenience.

I am extremely disappointed with how this matter was handled, especially considering how easily it could have been avoided had I been contacted about the small shortfall. For such a large and reputable institution, this is very unprofessional and wholly uncalled for.