LM
Lilly M

1 reviews | Active since Jun 2018

28 May 2024, 03:25

*********** Makro

I place an order on the 16th of May, and on the 19th May I received part of the order. They said an order takes up to five days excluding weekend. So on fifth day I called makro because there was no communication whatsoever regarding my order, anything regarding a day,that the package was dispatched ,zero ,nothing, so I was told that the problem is with the third party, they will tell the third-party to communicate with me which will take about 24 to 48 hours. I asked the person to cancel the order since they seemed no to care,how did they nor not or even made sure that their clients got the order? And they didn't even bother to make any effort to contact the third-party, worse part they were not sorry for the delay,they didn't take ownership on their part just shifted the blame to the third-party and I zero business with the third-party. On that day I requested that the order be canceled because I don't see makro doing anything better. Up until today I haven't received any communication nor a confirmation of the cancelation of my order. Makro is ***********

0
Replies (1)
LM
Lilly M's update20 Jun 2024, 19:07
Reviewer Update
Makro online is full of lies,they haven't done anything to assist me. They are not taking me seriously, to date I haven't received a refund, feedback or assistance. I had to call in today twice just to be told that they will escalate my request