Makro

Dear Makro - if you are going to punt Black Friday online specials then you need to be able to supply. I ordered online on 27 November with order MAK*** and today, 13 December, I am still waiting for an answer for the item you sold me which I paid for on order date 27th November and you cant confirm order date.

I have also called your online call centre 5 times, your head office 3 times and actually gone into your store to try and get some answers. I am still waiting for my call back........

Your policy also says 2-5 days and in exceptional sale circumstances (like Black Friday) 10 working days for delivery - we are well beyond these dates.

When I ask for a refund you talk about 7-10 working days so maybe I will see my refund in January 2020 from a November 2019 order.

How many peoples money are you sitting on due to your inability to supply coupled with the poor quality of call centres with team leaders and supervisors absent on all my calls?

Best, Gareth