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neo N
1 reviews | Active since Aug 2020
29 Dec 2025, 09:05
Makro ****
I am writing to express my dissatisfaction regarding the delayed delivery of my order, which was scheduled for delivery on 27th [Month]. As of today, the order has still not been delivered. I contacted your support team and spoke with a representative named Pamela; however, she was unable to provide clear information regarding the status of my delivery. Furthermore, I did not receive any communication from Makro acknowledging that the package would be late. This delay has caused significant inconvenience, as the item was intended as a gift, and the recipient is understandably upset. I kindly request an urgent update on the status of my order and an compensation for the delay
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Replies (3)nN
neo N's updateReviewer Update
02 Jan 2026, 11:39I have still not received any communication from Makro regarding the item being collected , i need the item to be collected as i can not keep an item i didn't order, by force.
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neo N's update02 Jan 2026, 11:39
Reviewer Update
I have still not received any communication from Makro regarding the item being collected , i need the item to be collected as i can not keep an item i didn't order, by force.
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neo N's updateReviewer Update
05 Jan 2026, 07:53I still haven't heard anything from the courier , to think i bought this item prior Christmas , this is wild
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neo N's update05 Jan 2026, 07:53
Reviewer Update
I still haven't heard anything from the courier , to think i bought this item prior Christmas , this is wild
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neo N's updateReviewer Update
06 Jan 2026, 08:12 I am extremely disappointed by the lack of feedback and resolution regarding my complaint. Despite multiple follow‑ups, I have received no substantive response from Makro, only repeated assurances that the matter will be followed up. This is no longer acceptable.At this stage, I am formally requesting a full refund, as I have completely lost confidence in both the service and the lack of accountability shown throughout this process. I will not make use of this service again.I am also deeply concerned that Makro appears to lack adequate verification processes for products received from its suppliers. There seems to be no proper checks to ensure that customers receive the exact items they ordered, rather than substitutes or look‑alike products. This reflects extremely poor quality control and customer care.The handling of this matter has been frustrating, disappointing, and far below acceptable service standards. I expect urgent feedback and confirmation of how my refund will be processed.Should this matter remain unresolved, I will have no choice but to escalate the issue further.
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neo N's update06 Jan 2026, 08:12
Reviewer Update
I am extremely disappointed by the lack of feedback and resolution regarding my complaint. Despite multiple follow‑ups, I have received no substantive response from Makro, only repeated assurances that the matter will be followed up. This is no longer acceptable.At this stage, I am formally requesting a full refund, as I have completely lost confidence in both the service and the lack of accountability shown throughout this process. I will not make use of this service again.I am also deeply concerned that Makro appears to lack adequate verification processes for products received from its suppliers. There seems to be no proper checks to ensure that customers receive the exact items they ordered, rather than substitutes or look‑alike products. This reflects extremely poor quality control and customer care.The handling of this matter has been frustrating, disappointing, and far below acceptable service standards. I expect urgent feedback and confirmation of how my refund will be processed.Should this matter remain unresolved, I will have no choice but to escalate the issue further.