Makro - **********!

My aunt very kindly purchased a gazebo online from Makro (she lives in CPT) and it was delivered to me in DBN. I received the product, the morning after I had put it up there was a little bit of wind and the product ripped and even the metal frame work snapped and bent. The metal was far too soft for a product such as this. I returned it to Makro (Springfield) and was told they would not accept it back as it was purchased online. I then waited almost a month for the courier to collect from me and take it all the way back to CPT to be assessed. An outcome was FINALLY advised, they would refund to my aunt in full. They advised her on the 5th February and to date, not a cent. This is shocking to say the least. I then (not even sure why I bothered to support the outlet) purchased a fridge. It was delivered in a box to my home and upon opening and setting up realised the water dispenser tank had no cap. So basically any smells or bacteria can get in there. When I enquired with Makro I was told the manufacturer mentioned it was a defect and didnt come with one. I am still waiting. What is going on Makro!!!!!!!!!!!!!!!!!!