Makro

I purchase a fan online from Makro. Took forever to arrive. Finally arrived and parts where missing. Logged a call, which also took weeks. Finally courier company collected the incomplete fan and to this day, i have had to follow daily for my refund or replacement. And till no refund or replacement. My next step will be taking this taking this matter to the ombudsman. Each consultant i speak to has a different story and nobody every calls me back or responds to any of my emaols