LM
Lisa M
1 reviews | Active since May 2025
13 May 2025, 16:52
Makro
Makro online ordering is very disappointing I have ordered 2x10 solar Street lights on the 16th of April 2025 which I was supposed to receive on the 22 April 2025 but received on the 23 April 2025, when I received the items they where not complete only received 10 instead of 20 and was advised to log a return so that I can get my refund, till now my return refund hasn't been processed and not paid they keep on rejecting my refund. Makro please refund me my money. I have been calling since 23 April 2025 daily so till to date no help no answer.
Helpful (0)
Replies (8)0
Replies (8)LM
Lisa M's updateReviewer Update
26 May 2025, 08:09Makro I haven't received any response what so ever and no refund. Below is the email I wrote on the rejected refund returnGood dayPlease check all the attached logged another return. If the item says 2 x solar Street lights what does it mean.
2x Solar Street lights for R275.00
I paid R2750.002x10 is 20 ordered 2x5 is 10 received Outstanding is 10 and we must be refunded for the 10 which is R 1375.00I have been at thi since the 23 April 2025 until today logging retuns every time its been rejected even today I got a same return request reject. I was told by the call center agent that the lights are out of stock.
2x Solar Street lights for R275.00
I paid R2750.002x10 is 20 ordered 2x5 is 10 received Outstanding is 10 and we must be refunded for the 10 which is R 1375.00I have been at thi since the 23 April 2025 until today logging retuns every time its been rejected even today I got a same return request reject. I was told by the call center agent that the lights are out of stock.
LM
Lisa M's update26 May 2025, 08:09
Reviewer Update
Makro I haven't received any response what so ever and no refund. Below is the email I wrote on the rejected refund returnGood dayPlease check all the attached logged another return. If the item says 2 x solar Street lights what does it mean.
2x Solar Street lights for R275.00
I paid R2750.002x10 is 20 ordered 2x5 is 10 received Outstanding is 10 and we must be refunded for the 10 which is R 1375.00I have been at thi since the 23 April 2025 until today logging retuns every time its been rejected even today I got a same return request reject. I was told by the call center agent that the lights are out of stock.
2x Solar Street lights for R275.00
I paid R2750.002x10 is 20 ordered 2x5 is 10 received Outstanding is 10 and we must be refunded for the 10 which is R 1375.00I have been at thi since the 23 April 2025 until today logging retuns every time its been rejected even today I got a same return request reject. I was told by the call center agent that the lights are out of stock.
LM
Lisa M's updateReviewer Update
29 May 2025, 08:56Makro
Good morning
I don't know how long does it take for you as a big company to conduct a investigation, based on my refund as this matter has been going on since the 23 April 2025 because the next best thing i will get anothe rejection again Macro is not calling, not following up they will tell you that they will escalate the matter since it's been escalated, then no answer.
Good morning
I don't know how long does it take for you as a big company to conduct a investigation, based on my refund as this matter has been going on since the 23 April 2025 because the next best thing i will get anothe rejection again Macro is not calling, not following up they will tell you that they will escalate the matter since it's been escalated, then no answer.
LM
Lisa M's update29 May 2025, 08:56
Reviewer Update
Makro
Good morning
I don't know how long does it take for you as a big company to conduct a investigation, based on my refund as this matter has been going on since the 23 April 2025 because the next best thing i will get anothe rejection again Macro is not calling, not following up they will tell you that they will escalate the matter since it's been escalated, then no answer.
Good morning
I don't know how long does it take for you as a big company to conduct a investigation, based on my refund as this matter has been going on since the 23 April 2025 because the next best thing i will get anothe rejection again Macro is not calling, not following up they will tell you that they will escalate the matter since it's been escalated, then no answer.
LM
Lisa M's updateReviewer Update
02 Jun 2025, 07:51Makro
I would like to know what is the reason for this again it's been rejected with no reason. All I want it's a my refund for the products that were not delivered what is so difficult in you as a company to understand that.
This below is the response I got this morning
Dear Lisa,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MVCFRD393HERegards,The Makro Team
I would like to know what is the reason for this again it's been rejected with no reason. All I want it's a my refund for the products that were not delivered what is so difficult in you as a company to understand that.
This below is the response I got this morning
Dear Lisa,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MVCFRD393HERegards,The Makro Team
LM
Lisa M's update02 Jun 2025, 07:51
Reviewer Update
Makro
I would like to know what is the reason for this again it's been rejected with no reason. All I want it's a my refund for the products that were not delivered what is so difficult in you as a company to understand that.
This below is the response I got this morning
Dear Lisa,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MVCFRD393HERegards,The Makro Team
I would like to know what is the reason for this again it's been rejected with no reason. All I want it's a my refund for the products that were not delivered what is so difficult in you as a company to understand that.
This below is the response I got this morning
Dear Lisa,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MVCFRD393HERegards,The Makro Team
LM
Lisa M's updateReviewer Update
02 Jun 2025, 07:53Makro
If there's anyone that knows how I can take this further and take other steps just to get WHT belongs to me.
If there's anyone that knows how I can take this further and take other steps just to get WHT belongs to me.
LM
Lisa M's update02 Jun 2025, 07:53
Reviewer Update
Makro
If there's anyone that knows how I can take this further and take other steps just to get WHT belongs to me.
If there's anyone that knows how I can take this further and take other steps just to get WHT belongs to me.
LM
Lisa M's updateReviewer Update
03 Jun 2025, 15:47Hopefully it won't be rejected again like always without a reason.
LM
Lisa M's update03 Jun 2025, 15:47
Reviewer Update
Hopefully it won't be rejected again like always without a reason.
LM
Lisa M's updateReviewer Update
04 Jun 2025, 10:22Makro
Collection is not needed
I just need the refund for what was not delivered which is half of the money. R2750.00 and my refund is R1375.00
Please just refund me my money what is so difficult about that.
Collection is not needed
I just need the refund for what was not delivered which is half of the money. R2750.00 and my refund is R1375.00
Please just refund me my money what is so difficult about that.
LM
Lisa M's update04 Jun 2025, 10:22
Reviewer Update
Makro
Collection is not needed
I just need the refund for what was not delivered which is half of the money. R2750.00 and my refund is R1375.00
Please just refund me my money what is so difficult about that.
Collection is not needed
I just need the refund for what was not delivered which is half of the money. R2750.00 and my refund is R1375.00
Please just refund me my money what is so difficult about that.
LM
Lisa M's updateReviewer Update
10 Jun 2025, 19:13Mikro
I just had another reject Don't know what is so hard for you guys to refund me my money so literally this means I must take other steps to get my money. Since this is not taken seriously by the company. All they do is reject.
I just had another reject Don't know what is so hard for you guys to refund me my money so literally this means I must take other steps to get my money. Since this is not taken seriously by the company. All they do is reject.
LM
Lisa M's update10 Jun 2025, 19:13
Reviewer Update
Mikro
I just had another reject Don't know what is so hard for you guys to refund me my money so literally this means I must take other steps to get my money. Since this is not taken seriously by the company. All they do is reject.
I just had another reject Don't know what is so hard for you guys to refund me my money so literally this means I must take other steps to get my money. Since this is not taken seriously by the company. All they do is reject.
LM
Lisa M's updateReviewer Update
21 Jun 2025, 07:44Makro
Good day I have received the remaining balance of the package. After so much fights and battles.
Thanks you
Good day I have received the remaining balance of the package. After so much fights and battles.
Thanks you
LM
Lisa M's update21 Jun 2025, 07:44
Reviewer Update
Makro
Good day I have received the remaining balance of the package. After so much fights and battles.
Thanks you
Good day I have received the remaining balance of the package. After so much fights and battles.
Thanks you