Makro

i made an online order from makro. I had problems with the courier compay that makro gave my parcel too. i called makro online department and they said they will speak to the courier company and and call me back with an update but that did not happen. The next day i called again and i spoke to a different paerson and they said the same but they never called me back. Makro woodmead then called me a 2 days later but funny enough it was not to give me feedback on the calls i made to them but this time the manger told me that the courier company wumdrop has said that I'm refusing to accept my parcel and that they are cancelling my order and giving me a refund. I was shocked because Makro manger hsad already taken sides because he never bothered to ask what happened or offer to make another plan etc., he insisted that their courier wumdrop said this and that and was in a way "blaming" me the customer. he was not interested in what I had to say at all he was acting on and made a decision based on what the courier company said without establishing whether it is true or not. Seems he doesn't know that there two sides to any story.

When all this happened (calls from the rude courier guy and calls to Makro and the last call from Makro I was at work surrounded by many people so i have witnesses to this whole ordeal.

Honestly would I spend so much money on an online order and then refuse to accept the order from the courier. If I had changed my mind i would have cancelled the order or receive it and followed the proper channels to return it.

I love shopping at Makro and have never received this kind of service from a Makro manager and this courier company wumdrop i rest my case