Makro ****

I placed an order on 30 Nov , paid order packed 2 December. Now the nightmare started. No communication and on 15th Dec still no delivery. Called everyday since 7th nothing has happened. Cancelled order demanded refund, still nothing has happened. To all online orders that are as frustrated as me please lodge a complaint with the ombudsman. I asked for the supplier name, ASHMARKET, no contact details, no website no trace. I was told its a value express problem, no waybill no can be given. I asked for order cancellation due to the terms of my online purchase not been met, day 4 now of waiting for "system to refresh" so they can refund me ....ITS ALL A **** . At no point in two weeks has Makro contacted me. THEN I get told its a MARKETPLACE Order but I PAID MAKRO, not a 3rd party supplier. I have to now go to an attorney to get my money back because I don't believe I will be refunded any time soon. Please do not place orders from Makro without reading all the terrible reviews of service delivery , I am so disappointed by a brand. ALL I WANT IS MY MONEY BACK SO I CAN BUY THE PRODUCTS ELSEWHERE. I would like to remind Makro that its is *****ulent to advertise products, take consumers money , knowing you will not deliver the product in the time frame we accept when we pay CASH for it or just not to deliver it at ALL. Besides they don't even bother to reply on Hellopeter. Shows how much they care!