1 reviews | Active since Feb 2018
Makro
After complaining about my order from Makro on Hello Peter, they responded after a month. One of the books is not in stock, and they arranged for a refund yesterday. When I placed my order, I paid immediately with my debit card. Now with the refund, I have to wait up to 7 working days !!!. See attached correspondence from Makro Dear CHRISTO VAN STADEN Your refund request ***9 has been successfully refunded. You are able to view the status of your request in your returns history Please note, the refund may reflect on your bank statement on the day you made the purchase
What happens next? Refunds are issued to the same payment method you used when you purchased the item and can take up to 7 working day to reflect. Should you have any questions please do not hesitate to contact us on ***or read our returns policy . Thank you for shopping at Makro. Thanks for shopping with us! The Makro Customer Care Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will check on the refund matter alongside our finance department and thereafter relay feedback directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will check on the refund matter alongside our finance department and thereafter relay feedback directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team